Untraced

Untraced Terms of Service

Web version · Last updated October 1, 2026

These terms are an agreement between you and HOHAMON TECHNOLOGY HONG KONG LIMITED ("we", "us") for the web version of Untraced at playuntraced.com (the "Game"). By playing the Game you accept these terms and our Privacy Policy. If you do not accept them, do not use the Game.

Untraced is also available as an app on the App Store and Google Play. App-store purchases are governed by Apple or Google and by the app's own terms, linked from its store listing. These terms cover the web version only.

1. What Untraced is

Untraced is a detective game played in your browser. Each case hands you a made-up phone: you read its messages, photos, and apps, answer questions, and work out what happened. The people, messages, photos, and events in every case are invented. Any resemblance to real people or events is coincidental. Nothing in the Game is advice, and the Game does not access the real contents of your device.

2. Who can play

You must be at least 13 years old, or older if the law where you live requires a higher age to agree to terms like these or to consent to data processing. If you are under 18, a parent or guardian must agree to these terms for you.

3. Your licence

We grant you a personal, non-transferable, revocable licence to play the Game in a web browser for your own entertainment. You may not:

All content in the Game, including stories, characters, artwork, audio, and code, belongs to us or our licensors and is protected by copyright and other laws. Playing the Game does not give you any ownership of it.

4. No account needed

You do not need an account to play or to buy. The Game gives your browser a random ID and keeps your progress in your browser. Clearing the site's data in your browser deletes that progress and the ID.

You can optionally sign in from Settings with Google or with an email sign-in link. Signing in lets you use premium on another device or browser: sign in the same way there.

5. Buying Untraced Premium

Seller

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. When you buy, you buy from Paddle under Paddle's Buyer Terms, and these terms apply to your use of the Game. HOHAMON TECHNOLOGY HONG KONG LIMITED operates the Game and licenses it to you.

What you can buy

Untraced Premium is a subscription, billed weekly or yearly. While it is active it unlocks every case and gives you a daily allowance of hints and answer reveals. It applies to the web version only. It is separate from any App Store or Google Play subscription and cannot be managed or refunded through those stores. The web version has no ads.

Price and tax

The price, currency, billing period, any sales tax or VAT, and the renewal date are shown at checkout before you pay. Paddle calculates and collects the tax that applies where you live and sends you a receipt. We may change the price of a subscription. You are told before a new price applies to your subscription, and you can cancel before the change takes effect. A change never affects a period you have already paid for.

Auto-renewal

Your subscription starts when your payment is confirmed and renews automatically at the end of each billing period (one week or one year) until you cancel. At each renewal, Paddle charges the payment method you used at checkout the price that applies at that time. When you confirm the checkout, you authorise these recurring charges. If a renewal payment fails, premium can stop until the payment is made.

Cancel

You can cancel at any time in one of these ways:

Cancelling stops all future charges. You keep premium until the end of the period you have paid for, and then the subscription ends. Clearing your browser data or closing the site does not cancel a subscription.

Premium on another device

To use premium on another device or browser, sign in from Settings with Google or an email sign-in link in the browser where you bought, then sign in the same way on the other device. If you did not sign in and lost access, email support@newdawnhq.com with the email address you used at checkout.

Refunds

You can ask for a full refund within 14 days of any payment, the first one or a renewal. Paddle handles refunds under Paddle's Buyer Terms, including the 14-day right of withdrawal for consumers in the European Union and the United Kingdom. See our Refund Policy.

6. Changes to the Game

We add cases, change features, and fix bugs regularly. We may change, suspend, or discontinue any part of the Game, including specific cases, at any time. Where a change materially reduces what an active subscription includes, you may cancel and ask for a refund of the unused part of the current period, made through Paddle.

7. Ending this agreement

You may stop using the Game at any time. Cancel any subscription first (see section 5); stopping use does not cancel it. We may suspend or end your access if you break these terms or if we discontinue the Game. Sections 1, 3, 8, 9, and 10 continue to apply after the agreement ends.

8. Disclaimer

The Game is provided "as is". To the extent the law allows, we make no promises that it will be uninterrupted, error-free, or fit for a particular purpose, and we exclude all implied warranties. Some jurisdictions do not allow these exclusions, so some may not apply to you.

9. Limitation of liability

To the extent the law allows, we are not liable for indirect, incidental, special, or consequential damages, or for loss of data, progress, or profits, arising from your use of the Game. Our total liability to you for any claim is limited to the amount you paid for the Game in the 12 months before the claim arose. Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or your statutory rights as a consumer.

10. General

11. Contact