Untraced Support
Untraced is a fictional found-phone detective game. If something is broken, a purchase did not arrive, or you have a question, email us at support@foredawnhq.com. We reply to every message, usually within two business days.
Report a bug
The fastest way is Settings → Contact us inside the app. It opens an email with your Support ID and app version already filled in. If you write to us another way, include:
- Your Support ID (Settings screen, at the bottom)
- Device model and OS version (for example, iPhone 14, iOS 18.2)
- The case you were playing and what you were doing
- What you expected, and what happened instead
- A screenshot or screen recording, if you have one
Purchases
A purchase did not unlock. Open the paywall or Settings and tap Restore Purchases. Purchases are tied to your App Store or Google Play account, so restoring also works after reinstalling or changing phones. If it still does not show up, email us with your Support ID and the store receipt.
Manage or cancel a subscription. Subscriptions are billed by Apple or Google, not by us, and they renew until you cancel them in the store:
- iOS: Settings → your name → Subscriptions
- Android: Google Play → profile → Payments & subscriptions → Subscriptions
Deleting the app does not cancel a subscription.
Refunds. Because the store processes the payment, refunds go through the store as well:
- iOS: reportaproblem.apple.com
- Android: Google Play refund request
We cannot issue refunds directly, but tell us if a refund is refused for a bug on our side and we will help.
Your data
- Ad consent. If you are in the EU, UK, or Switzerland, you can change your advertising consent at any time from Settings → Privacy choices.
- Tracking permission (iOS). Change it under iOS Settings → Privacy & Security → Tracking.
- Delete your data. Untraced has no accounts, but we do hold a small record tied to your Support ID. See Delete your data for the steps and what we keep.