Untraced: Cold Case Detective – Delete Your Data
This page explains how to delete the data held about you by Untraced: Cold Case Detective on Google Play. The same steps apply to Untraced on the App Store.
Untraced has no accounts: there is no sign-up, login, email, or password. The app creates a random Support ID the first time you open it, and the data we hold is tied to that ID.
How to request deletion
- Open Untraced and tap Settings.
- Tap Contact us, write “Delete my data”, and send. The email already carries your Support ID.
- If you can no longer open the app, email support@foredawnhq.com with the subject “Delete my data”. Include your Support ID if you have it (Settings screen, at the bottom).
We confirm by email when the deletion is done, within 30 days of your request.
What we delete
- User record: Support ID, player name, purchase status, and push token.
- Analytics and crash data tied to your Support ID. We delete it or ask our providers to delete or anonymise it.
- Advertising and attribution data tied to your Support ID. We ask our partners to delete it.
Your game progress is stored only on your device. Uninstalling the app deletes it.
What we keep
- Purchase records that tax and accounting law requires us to keep, for the period that law sets.
- Your deletion request email, for up to 12 months, as proof that we handled it.
- Aggregated statistics that cannot identify you.
Deleting your data does not cancel a subscription. Subscriptions are billed by Google or Apple; cancel them in the store. See the support page for the steps.
See the Privacy Policy for everything we collect and why.